I am a retired person. Nu Fresh company is a hobby that got out of control. Quite often I go out of town (off grid) and emails are not answered immediately. So, it may take a few days to get a response.
I do the best I can to meet the needs of my customers. But sometimes we run out of something and orders are delayed a few days. We catch up as soon as we can.
However, sometimes orders just get lost in shipping for some reason. If two weeks have passed and you have not received your order, please send me an email with your order number. We will fix the problem.